{"id":1057,"date":"2024-11-30T21:52:43","date_gmt":"2024-11-30T21:52:43","guid":{"rendered":"https:\/\/divinediagonal.pt\/consumer-disputes\/"},"modified":"2024-12-01T20:05:34","modified_gmt":"2024-12-01T20:05:34","slug":"consumer-disputes","status":"publish","type":"page","link":"https:\/\/divinediagonal.pt\/en\/consumer-disputes\/","title":{"rendered":"Consumer disputes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1057\" class=\"elementor elementor-1057 elementor-943\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ab35091 e-flex e-con-boxed e-con e-parent\" data-id=\"7ab35091\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d3555d elementor-widget elementor-widget-heading\" data-id=\"2d3555d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">General information on Alternative Dispute Resolution for Consumers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35712480 elementor-widget elementor-widget-text-editor\" data-id=\"35712480\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-align: var(--text-align);\">Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios de Consumos (RAL)<\/span>&nbsp;covers mediation, conciliation and arbitration. RAL (<span style=\"text-align: var(--text-align);\">Alternative Dispute Resolution<\/span><span style=\"text-align: var(--text-align);\">) entities are entities authorized to mediate, conciliate and arbitrate consumer disputes in Portugal and must be registered on the list of RAL entities provided for in Law 144\/2015.<\/span><\/p>\n<p>Published on September 8, Law 144\/2015 approved the new legal framework for alternative (out-of-court) resolution mechanisms for consumer disputes, creating the Consumer Arbitration Network in Portugal and establishing a duty to inform companies that supply goods or services of the existence of existing Alternative Dispute Resolution Centers applicable to the sector in which the companies operate.<\/p>\n<p>Consumers should always contact the supplier of the goods or the service provider first to try to resolve the problem.<\/p>\n<p><strong>Resolution of Consumer Disputes<\/strong><br>In the event of a dispute, the consumer can turn to the National Center for Information and Arbitration of Consumer Disputes (CNIACC).<\/p>\n<p>Website: <a href=\"https:\/\/www.cniacc.pt\/\">www.cniacc.pt<\/a><br>Email: cniacc@fd.unl.pt<\/p>\n<p>More information on the <a href=\"https:\/\/www.consumidor.gov.pt\/\">Consumer Portal<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>General information on Alternative Dispute Resolution for Consumers Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios de Consumos (RAL)&nbsp;covers mediation, conciliation and arbitration. RAL (Alternative Dispute Resolution) entities are entities authorized to mediate, conciliate and arbitrate consumer disputes in Portugal and must be registered on the list of RAL entities provided for in Law 144\/2015. Published on September 8, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1057","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Consumer disputes - Divine Diagonal<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Consumer disputes - Divine Diagonal\" \/>\n<meta property=\"og:description\" content=\"General information on Alternative Dispute Resolution for Consumers Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios de Consumos (RAL)&nbsp;covers mediation, conciliation and arbitration. RAL (Alternative Dispute Resolution) entities are entities authorized to mediate, conciliate and arbitrate consumer disputes in Portugal and must be registered on the list of RAL entities provided for in Law 144\/2015. Published on September 8, [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/divinediagonal.pt\/en\/consumer-disputes\/\" \/>\n<meta property=\"og:site_name\" content=\"Divine Diagonal\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-01T20:05:34+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/divinediagonal.pt\/en\/consumer-disputes\/\",\"url\":\"https:\/\/divinediagonal.pt\/en\/consumer-disputes\/\",\"name\":\"Consumer disputes - Divine Diagonal\",\"isPartOf\":{\"@id\":\"https:\/\/divinediagonal.pt\/en\/#website\"},\"datePublished\":\"2024-11-30T21:52:43+00:00\",\"dateModified\":\"2024-12-01T20:05:34+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/divinediagonal.pt\/en\/consumer-disputes\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/divinediagonal.pt\/en\/consumer-disputes\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/divinediagonal.pt\/en\/consumer-disputes\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/divinediagonal.pt\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Consumer disputes\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/divinediagonal.pt\/en\/#website\",\"url\":\"https:\/\/divinediagonal.pt\/en\/\",\"name\":\"Divine Diagonal\",\"description\":\"Servi\u00e7os de limpeza para Caldas da Rainha e Zona Oeste\",\"publisher\":{\"@id\":\"https:\/\/divinediagonal.pt\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/divinediagonal.pt\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/divinediagonal.pt\/en\/#organization\",\"name\":\"Divine Diagonal Unipessoal, Lda\",\"url\":\"https:\/\/divinediagonal.pt\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/divinediagonal.pt\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/divinediagonal.pt\/wp-content\/uploads\/2024\/11\/Logo-Divine-Diagonal-Limpezas-em-Caldas-da-Rainha.jpg\",\"contentUrl\":\"https:\/\/divinediagonal.pt\/wp-content\/uploads\/2024\/11\/Logo-Divine-Diagonal-Limpezas-em-Caldas-da-Rainha.jpg\",\"width\":1033,\"height\":832,\"caption\":\"Divine Diagonal Unipessoal, Lda\"},\"image\":{\"@id\":\"https:\/\/divinediagonal.pt\/en\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.instagram.com\/divine_diagonal\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Consumer disputes - Divine Diagonal","robots":{"index":"noindex","follow":"follow"},"og_locale":"en_US","og_type":"article","og_title":"Consumer disputes - Divine Diagonal","og_description":"General information on Alternative Dispute Resolution for Consumers Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios de Consumos (RAL)&nbsp;covers mediation, conciliation and arbitration. 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